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FAQs

SHIPPING

How much does shipping cost?

We offer 5 shipping methods for your convenience:
Ground Saver Light Goods Shipping (total order weight under 1 pound) - $5.50
Ground Saver Standard Shipping (total order weight over 1 pound) - $7.50
UPS 3-Day Air - $15.00
UPS 2-Day Air - $27.00
UPS Next Day Air - $35.00

Where do you ship to?

At present, we only ship within the contiguous United States. We currently do not ship to Hawaii, Alaska, APO/FPO addresses, U.S. territories, Canada, or internationally.

When will my order ship?

Most of our products ship out within 2-3 business days from the placement of the order. Candles and favors may take up to 5 business days to ship.

When will I receive my order?

Most items will be delivered within 1-5 business days from the date the item is shipped. When choosing express delivery methods, please remember that the expected delivery time is based on the date the order is shipped.


RETURNS

What is your return policy?

We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Our guarantee includes exchanges only. No refunds are available on personalized items.

PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged, as we cannot be responsible for the use of the merchandise. We will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed, only ground services will be reimbursed. We will pay to ship authorized replacements via UPS ground service only.

Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 7 business days of delivery date. All merchandise returns/exchanges must have an RA NUMBER. To obtain an RA NUMBER, please use our Contact Us form and provide us with your name, order/invoice number, product title, and identify the specific problem. Products returned without an RA NUMBER will not be accepted.


PERSONALIZATION

How do I know if I personalized correctly?

Items will be personalized exactly as requested including upper and lower case letters. Please enter and review your personalization carefully. All personalization is done in the font style as pictured. We do not make font changes.

Here are some guidelines for personalization: Enter personalization as you would like it to appear with capital letters, lower case letters, numbers, punctuation and characters such as &, @, " or *. Do not type in all capital letters or all lower case letters unless that is how you want the item to appear. Please refer to the product image and description for a sample of the personalization, font style, as well as line and character limits.